Business Based Media LLC ("Business Based Media," "we," "us," or "our") operates bbm.media, businessbasedmedia.com, and related forms, applications, scheduling pages, communications, and services (collectively, the "Services").
This Privacy Policy explains what personal information we collect, why we use it, how we disclose it, and the choices and rights available to you.
1. Information We Collect
Information you provide
We may collect:
- Contact information, including your name, email address, telephone number, company, job title, and location.
- Application and scheduling information, including your answers, business goals, content needs, budget, preferred meeting times, and qualification information.
- Client and project information, including recordings, videos, audio, transcripts, brand materials, written content, project files, instructions, feedback, approval decisions, and platform-access information.
- Transaction information, including invoices, billing contacts, payment status, purchased services, and transaction identifiers. Full payment-card or bank-account details are generally processed by payment providers rather than stored by us.
- Communications, including emails, text messages, call notes, support requests, survey responses, and other messages you send us.
- Marketing preferences and records of your consent, opt-outs, and cookie choices.
Please do not provide sensitive personal information that is unnecessary for your application or project.
Information collected automatically
When you use the Services, we and our service providers may collect:
- IP address, browser type, device type, operating system, language, and approximate location.
- Pages viewed, links clicked, referring pages, session activity, timestamps, and interactions with forms or advertisements.
- Cookie identifiers, advertising identifiers, and similar online identifiers.
- Information about whether marketing emails or messages were delivered, opened, clicked, or answered.
Information from other sources
We may receive information from payment providers, scheduling and CRM services, analytics and advertising platforms, referral partners, publicly available business sources, and social or publishing platforms that you authorize us to access.
2. How We Use Information
We may use personal information to:
- Operate, secure, maintain, and improve the Services.
- Review applications, schedule calls, respond to inquiries, and communicate about appointments.
- Prepare proposals, provide services, manage projects, obtain approvals, and support clients.
- Process transactions, issue invoices, maintain accounting records, and prevent fraud.
- Send promotional emails or text messages when you have provided the consent required by applicable law.
- Measure website and campaign performance, understand how visitors use the Services, and improve our marketing.
- Personalize advertisements and measure their effectiveness where permitted by law and your cookie choices.
- Enforce agreements, protect our rights, comply with legal obligations, and establish or defend legal claims.
- Complete a merger, financing, acquisition, sale, restructuring, or similar business transaction.
3. Legal Bases for International Visitors
Where the European Economic Area, United Kingdom, or another jurisdiction requires a legal basis, we rely on one or more of the following:
- Contract: processing needed to take requested pre-contract steps or provide contracted services.
- Consent: promotional communications, nonessential cookies, advertising technologies, or other processing for which consent is required.
- Legitimate interests: operating and securing our business, responding to inquiries, improving services, preventing fraud, and conducting proportionate business-to-business marketing where permitted.
- Legal obligation: tax, accounting, regulatory, law-enforcement, and compliance requirements.
You may withdraw consent at any time. Withdrawal does not affect processing that occurred before withdrawal.
4. Cookies and Similar Technologies
Cookies are small files stored on a device. Similar technologies include pixels, tags, software development kits, local storage, and advertising identifiers.
We may use:
- Essential technologies needed for security, forms, scheduling, preferences, and core website functions.
- Analytics technologies, including Google Analytics, to understand traffic and website performance.
- Advertising technologies, including Meta Pixel, to measure campaigns, build audiences, and provide or measure advertising.
- CRM and communications technologies provided through GoHighLevel to manage forms, appointments, contacts, and communications.
Where required, we will request consent before activating nonessential analytics or advertising technologies. You can change your choices through the cookie-preference control on the website. Browser settings may also block or delete cookies, but doing so may affect website functionality.
We will not interpret continued browsing alone as consent where affirmative consent is legally required.
5. How We Disclose Information
We may disclose information to:
- Service providers that support website hosting, CRM, forms, scheduling, communications, analytics, advertising, file storage, media production, automation, customer support, security, and professional services.
- Payment and accounting providers, including Whop, Stripe infrastructure used by Whop, and QuickBooks.
- Google in connection with Google Analytics and Meta in connection with Meta Pixel, subject to your choices and applicable law.
- Contractors and production partners who need access to perform services and are subject to appropriate confidentiality or data-protection obligations.
- Professional advisers, including attorneys, accountants, insurers, and auditors.
- Government authorities or other parties when required by law or reasonably necessary to protect rights, safety, security, or property.
- A buyer, investor, lender, successor, or adviser involved in an actual or proposed business transaction.
- Other parties when you direct us or provide consent.
The providers we use may change as our operations develop. Their handling of information is also governed by their own privacy terms.
6. Sale, Sharing, and Targeted Advertising
We do not sell personal information for money. Some privacy laws may define the use of advertising pixels, cross-context behavioral advertising, or disclosure of online identifiers to advertising partners as "sale," "sharing," or targeted advertising.
Where applicable, you may opt out through our cookie-preference control or by emailing [email protected]. We will also process legally recognized browser-based opt-out preference signals, such as Global Privacy Control, where required.
We do not knowingly sell or share the personal information of anyone under 18.
7. Marketing Communications
Application, appointment, service, and transaction messages may be sent when needed to respond to you or provide requested services.
Promotional email and SMS consent will be requested separately. Consent to marketing is not a condition of purchasing services. You can:
- Unsubscribe from promotional emails using the link in the message.
- Reply STOP to promotional text messages to opt out.
- Email [email protected] with your request.
Message frequency may vary. Message and data rates may apply. We may send a non-promotional confirmation after an opt-out request.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and tax records, resolving disputes, enforcing agreements, preventing fraud, and meeting legal requirements.
Retention depends on the type of information and relationship. For example:
- Application and inquiry records are retained while an opportunity is active and for a reasonable follow-up period.
- Client project materials are retained according to the client agreement and production workflow.
- Transaction and accounting records may be retained for legally required tax and accounting periods.
- Marketing contact information is retained until you opt out or it is no longer needed. Limited suppression records may be retained to honor your opt-out.
- Cookie and analytics information is retained according to our configured settings and the applicable provider's controls.
When information is no longer required, we may delete, anonymize, or securely isolate it.
9. International Transfers
Business Based Media is based in the United States. If you access the Services from another country, your information may be transferred to, stored in, or processed in the United States and other countries where our providers operate.
Where required, we use legally recognized transfer mechanisms or contractual protections. Privacy laws in destination countries may differ from those in your location.
10. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Know whether we process your personal information and receive information about that processing.
- Access or obtain a copy of your information.
- Correct inaccurate information.
- Delete information.
- Restrict or object to certain processing.
- Receive certain information in a portable format.
- Withdraw consent.
- Opt out of direct marketing, targeted advertising, sale, or sharing.
- Appeal a decision regarding a privacy request where applicable.
- Lodge a complaint with a data-protection authority.
To submit a request, email [email protected] with the subject line "Privacy Request." We may verify your identity before completing a request. Authorized agents may submit requests where permitted by law, subject to verification of their authority.
We will not unlawfully discriminate against you for exercising a privacy right.
11. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No internet transmission, platform, or storage system can be guaranteed completely secure.
You are responsible for using secure methods when sharing credentials or access tokens and for promptly revoking access that is no longer needed.
12. Third-Party Services and Links
The Services may link to or integrate with third-party websites, platforms, and services. We do not control their privacy practices. Review their policies before providing information directly to them.
13. Children
The Services are intended for adults and business representatives. We do not knowingly collect personal information from children under 18. If you believe a child has provided information, contact us so we can review and delete it as appropriate.
14. Changes to This Policy
We may update this policy as our Services or legal obligations change. We will post the updated version and revise the effective date. We will provide additional notice when required by law.
15. Contact Us
Business Based Media LLC
5513 E 174th St S
Bixby, Oklahoma 74008, United States
Email: [email protected]